Consultancy and Strategy
For public, third sector and grass roots organisations: consulting on economic abuse cases; social research and evaluation; policy analysis; domestic abuse strategy development tailored to the mission of your organisation or team.
For the private sector, financial institutions, membership bodies: advising on vulnerable customer cases involving domestic and economic abuse; assisting with the development of victim-survivor-focused procedures and strategies, providing strategies for your company that can make a real impact for colleagues, clients and customers experiencing domestic abuse and economic abuse.
Economic Abuse Training
Ready-to-deliver training:
Combating Economic Abuse
Economic Abuse and Banking: Supporting Vulnerable Customers
Post-separation Economic Abuse
Economic Abuse and Human Rights (Scotland)
Bespoke training
Training can be designed and delivered to your organisations/companies’ expertise and interests.
Training can be delivered:
In-person
Zoom
Teams
Research
I have over a decade of social science research experience utilising both qualitative and quantitative research methods. My aim is to take the stress of research off your hands and deliver a piece of high-quality research that is easily understood and usable for you and your target audience.
Economic Abuse and Banking
I have over three years’ experience of working closely with major UK retail and commercial banks. I can assist you to implement the Financial Abuse Code’s principles and provide the best customer and colleague support available for those who have experienced domestic abuse and financial abuse.
Through my work with financial institutions, I have developed an expertise in banking products, processes and procedures for vulnerable customers. I have also produced award-winning research on financial abuse for the Royal Bank of Scotland through a collaborative research placement with the Scottish Graduate School of Social Science.
What I can do for your institution:
Provide economic abuse training specifically tailored to different departments within your institutions i.e. fraud, mortgages, insurance, legal, and business banking.
Raise awareness of your responsibilities under the UK Finance Financial Abuse Code of Practice and Financial Conduct Authority Vulnerable Customer Guidance.
Help you develop your customer vulnerability strategy.
Assist with customer cases relating to economic and other forms of domestic abuse.
Advise on the development of banking procedures, products and terms and conditions.
Provide expert advice on domestic abuse and signposting to relevant support organisations.
What People Are Saying
“Jenn’s academic insight and cutting-edge research methodology were evident from day one. She was able to seamlessly switch from sharing insights and new perspectives with RBS leaders, to empathetically interviewing survivors. It is an expert skillset that is hard to find in the corporate world and one of the most valuable investments we could make as an organisation.”
— Lindsay Law (Royal Bank of Scotland)
“My eyes were opened to the vast scope of economic abuse. There is so much beneath the surface that I would never have known if not for this training."
— Training participant
“Despite working in the field of DA for 15 years I thought I knew everything about financial abuse. This training really opened my eyes and confirmed there was still learning for me. Will be ensuring that this is put into practice.”
-Training participant
“Jenn has been instrumental in shaping the business’s strategy and thinking when it comes to dealing with victims of domestic & economic abuse. She has supported us with colleague training, sharing her insight & knowledge to increase confidence & empathy when dealing with such complex cases. She has also joined calls with senior stakeholders on a regular basis, updating us on latest thinking and is not afraid to challenge the norm. I would commend Jenn to any organisation thinking of using/hiring her in the future as she adds enormous value.”